CPI Certification Practice Test

Which of the following is an effective intervention for managing refusal?

1. Ignore the refusal

2. Set limits and give options

3. Force compliance

4. Provide explanations

The correct answer is: Set limits and give options

Setting limits and giving options is an effective intervention for managing refusal because it creates a framework within which the individual feels a sense of control while still addressing the need for compliance and cooperation. By presenting options, the individual is empowered to make a choice, which can reduce resistance and promote engagement. This strategy helps balance authority and autonomy, fostering a cooperative environment. In contrast, ignoring the refusal may lead to the behavior continuing or escalating, as it does not address the underlying issue or desire for control. Forcing compliance can result in increased resentment, resistance, and potential escalation of the situation, as it disregards the individual’s feelings and autonomy. Providing explanations can be helpful in some contexts, but it may not be sufficient on its own if the individual is already in a state of refusal. Setting limits while presenting choices directly engages the individual and can effectively redirect refusal behavior toward cooperation.