CPI Certification Practice Test

Which of the following is NOT a recommended practice during active listening?

1. Give undivided attention

2. Listen for feelings

3. Interrupt frequently

4. Restate to clarify

The correct answer is: Interrupt frequently

In the context of active listening, the practice of frequently interrupting the speaker is counterproductive and detrimental to effective communication. Active listening involves fully focusing on the speaker, absorbing the information being conveyed, and allowing them space to express their thoughts without interruptions. Giving undivided attention, listening for feelings, and restating to clarify are all integral components of active listening. These practices help the listener to engage more deeply with the speaker, fostering a connection that encourages open dialogue. Undivided attention ensures that distractions are minimized, which is crucial for understanding the message. Listening for feelings allows the listener to empathize and respond appropriately to the emotional content of the speaker’s message. Finally, restating what has been heard aids in validating the speaker's thoughts and clarifies any potential misunderstandings, reinforcing the listener's commitment to the conversation. Interrupting frequently disrupts this flow and can lead to misunderstandings or feelings of being undervalued, ultimately hindering effective communication.