CPI Certification Practice Test

When addressing an acting out person, the correct approach is non-violent physical crisis intervention. This method emphasizes de-escalation and maintaining the safety of both the individual in distress and the surrounding staff and individuals. It involves using verbal and non-verbal communication techniques to defuse the situation, support the person experiencing a crisis, and redirect their actions without resorting to physical confrontations or restraints. This approach prioritizes understanding the underlying issues that may be causing the individual to act out, allowing staff to provide the appropriate support while maintaining a safe environment. It utilizes strategies such as active listening, empathy, and calm presence, which can help to lower the individual’s anxiety and agitation. By focusing on non-violent interventions, staff members can foster a more positive outcome and reduce the risk of escalation into potential violence or harm. In contrast, authoritative verbal reprimand or immediate physical restraint can escalate the situation, potentially increasing the individual’s distress and leading to further acting out. Withdrawal from the situation may leave the individual feeling abandoned and could exacerbate their behavior. Thus, non-violent physical crisis intervention stands out as the most effective and appropriate approach in these scenarios.