CPI Certification Practice Test 2025 – The All-in-One Guide to Exam Success!

An "effectiveness" measure refers to a metric that demonstrates how well a process achieves its intended outcomes. This type of measure evaluates the degree to which the outcomes align with the goals set for the process. In performance evaluation, an effectiveness measure provides insight into the quality and success of the process in delivering the desired results. For example, in a clinical context, effectiveness could relate to how well a treatment improves patient health compared to its intended purpose.

In contrast, other options focus on different aspects of performance. One option emphasizes speed, which relates more to the efficiency of a process rather than its overall effectiveness. Another option centers on cost reduction, which is an important consideration but does not necessarily indicate whether a process is achieving its goals. Lastly, tracking customer footfall measures attendance or engagement rather than the specific outcomes tied to the intended purpose of a service or process. Each of these alternatives highlights important metrics but does not directly address the core concept of effectiveness in relation to achieving set outcomes.